Problem
CSUN Students needs a seamless experience selecting classes because the current system of selecting the right classes classes are fragmented.
Common Complaints
- Classes fill up too quickly.
- Students I spoke to had late registration dates
- Scheduling conflicts.
- Students tend to spend too much times figuring out their classes.
- Students have to weigh their options to between different class time
- Finding relevant classes.
- Student have to find an old email from an academic advisor
- Navigate through the CSUN University Catalog or student portal.
Personas
Sam
Why do classes get filled up so quick?
Sam came to CSUN as a First-Time Freshman. He want to have a flexible class which give him time to study and work at his part-time job
Pain Points
- Gets overwhelmed with the options of classes.
- Not sure if his class credits would transfer over to his new major.
Goal
- Figure out the most optimal classes to take classes
Adam
Be sure to register for classes on time.
Adam is an academic advisor see a variety of students all semester long. When recommending courses to students he has to take into account the previously completed courses and time left for the student.
Pain Points
- Sending out lengthy email to explain the recommended courses.
- Ensuring Students are taking the right courses
Goal
- Get students to graduate on time.
Future Plans
The product could be converted to a Software as a service (Saas) and other Universities can brand it and use it for class management.